What Happens After You’ve Joined a Medical Scheme?
Selecting an appropriate medical aid scheme is an important decision that can significantly impact your healthcare coverage and financial well-being. However, the real work begins after you’ve chosen a plan and officially joined the scheme. This post-enrolment phase is often overlooked or underserved by many medical schemes and brokerages, leaving members feeling lost and overwhelmed.
At Cedar Healthcare, we understand that the journey doesn’t end with selecting the right medical aid scheme. That’s why we go the extra mile to ensure our clients receive continuous support and assistance, even after they’ve joined a plan.
The importance of ongoing guidance and navigating the intricacies of a medical aid scheme can be a complex and daunting task. From understanding benefit limits and co-payments to submitting claims and resolving disputes, members often find themselves in need of practical guidance and support.
Unfortunately, many medical schemes and brokerages drop the ball after enrolling new members, leaving them to navigate the system on their own. This lack of ongoing assistance can lead to frustration, confusion, and potentially costly mistakes.
At Cedar Healthcare, we believe that our commitment to our clients extends far beyond the initial enrolment process. That’s why we’ve implemented an independent member care line service to ensure our clients receive the support they need, every step of the way.
Here’s what sets our member care line apart:
Personalized Assistance: Getting great advice about the most appropriate medical scheme is not enough – you also need practical assistance to navigate this very complicated industry. Cedar Healthcare offers a personal member care line service where your call is directly answered by a friendly agent – taking ownership of your enquiry until resolved to your satisfaction.
Independent and Unbiased assistance: Our member care line is an independent service, free from any affiliation with specific medical aid schemes. This allows our agents to provide unbiased guidance and advocate for your best interests, without any conflicts of interest.
Comprehensive Support: Whether you need help understanding your benefits, submitting claims, resolving disputes, or any other medical aid-related queries, our knowledgeable agents are ready to assist you.
Continuous Improvement: The member care line utilises prevalent trends, identified from the analysis of enquiries received to engage with medical schemes and administrators to continuously improve benefits and procedures.
With Cedar Healthcare’s independent member care line, you can navigate this complex landscape with confidence, knowing that you have a dedicated partner by your side, ready to assist you whenever you need it.
Call us on 083 450 0390 or send an email to [email protected] to appoint us as your Healthcare Advisor and experience the difference of personalized member care with Cedar Healthcare.